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Privacy Policy

Terms & Conditions
Last Updated: March 2025

Welcome to Written by FA. By accessing or purchasing from our website, you agree to abide by these Terms & Conditions. Please read them carefully.

1. General

  • Written by FA provides pre-written poetry, custom poem services, candles, reed diffusers, and other gift products.
  • We reserve the right to update these terms at any time.

2. Orders & Payments

  • Full payment is required at checkout for all purchases.
  • Custom poem orders are non-refundable once work has begun.
  • Prices are subject to change without notice.

3. Custom Poems

  • The turnaround time for custom poem orders varies; estimated delivery times will be provided upon ordering.
  • Revisions may be requested before final approval but are subject to reasonable limitations.

4. Shipping & Delivery

  • We offer collection and postal delivery options.
  • Delivery timescales are estimates and may vary due to external factors.
  • International shipping may incur additional duties or taxes payable by the customer.

5. Returns & Refunds

  • Due to the nature of our products, returns are only accepted for faulty or incorrect items.
  • If your item arrives damaged, please contact us within 7 days with proof of the issue.
  • Custom-made and personalised items are non-refundable.

6. Intellectual Property

  • All poems, designs, and branding are the intellectual property of Written by FA. Reproduction or use without permission is strictly prohibited.

7. Events & Collaborations

  • Any collaborations or event bookings require a formal agreement detailing the scope and expectations.
  • We reserve the right to decline collaboration requests that do not align with our brand values.

8. Liability

  • We are not responsible for any allergic reactions or sensitivities to our candle or diffuser products.
  • We do not guarantee specific emotional or personal outcomes from our poetry or personalised gifts.

For any questions, please contact us at writtenbyfa@outlook.com

Privacy Policy
Last Updated: [Insert Date]

At Written by FA, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information.

1. Information We Collect

  • When you make a purchase, we collect your name, email, phone number, and shipping address.
  • If you contact us, we may collect additional information relevant to your inquiry.
  • Payment details are processed securely via third-party payment providers; we do not store your payment information.

2. How We Use Your Information

  • To process and fulfil orders, including shipping and customer service.
  • To send order confirmations, updates, and promotional offers (only if you have opted in).
  • To improve our website and customer experience.

3. Sharing Your Information

  • We do not sell or trade your personal data.
  • Your information may be shared with trusted third-party service providers for payment processing, order fulfilment, and website functionality.

4. Cookies & Tracking

  • Our website uses cookies to enhance your browsing experience and analyse traffic.
  • You can adjust cookie settings via your browser.

5. Data Security

  • We take appropriate security measures to protect your personal data.
  • However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

  • You have the right to request access to, correction of, or deletion of your personal data.
  • You can opt out of marketing communications at any time.

For any privacy-related inquiries, please contact us at via our contact page.